Frequently Asked Questions

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There are three methods that remote staff can use to access documents/information/data at client’s end:

1. Remote access: Set us a workstation with necessary software and documents; allow remote access with username and password where staff can login, work, and logout after he is done completing assigned work.
2. Cloud/server access: Have the documents uploaded on the cloud or server where staff can access, work, and save the work done after completion.
3. File Transfer: Send the documents to the remote staff through email or online transfer applications. The client will work upon that, and send the file back for your review.

You can use any of the three methods to let your staff access a particular file (document/information/data), and give you back the completed work. 

Yes. English is a very widely spoken language of India. In fact, it is the second most widely used language of a large number of Indian professionals. English language never plays a barrier in communication as we only hire employees who are fluent in English. However, the accent of Indians is quite neutral, yet a lot different than that of Americans. So, it is advisable to speak at a little slower rate, and give staff a chance to get used to how you communicate with them for lucid understanding. 

A staff fills timesheets on daily basis for indicating his/her tasks completion status, and the time taken to for attempting them. It is as a standard practice, all employees generally fill in timesheets, and send to their respective employers. However, if a firm has its own timesheet format, and wants their employees to make entries into that, we approve it. By reviewing these timesheets, you can transparently monitor the performance and output of your staff. 

Normal work timing for a full-time staff is 11 am to 8 pm IST. This allows for a 1-2 hours of overlap between your office timings and the staff working for you.  However, these timings can be made flexible.

At the time of signing up the contract, we provide our commitment of maintaining client confidentiality in a written undertaking. We take every measure to honor it.  We make all our team members to sign confidentiality agreements.

To begin with, the whole office is paperless. We do not allow pen-paper-any stationery, digital computer printers,  portable storage devices into the work area. The USB ports are disabled for data transfers. No staff has access to personal emails, social media, or any such means that can facilitate transferring sensitive data. The emails, folder systems, and internal servers at office are continuously monitored by in-house IT department for inconsistency. There are no printers connected to our internal network, hence, we eliminate the chances of taking data out of office by any means either electronic or printed. It is like your own office where the data never leaves the premises. 

Yes, you can provide your remote staff an email ID on your firm’s domain. Generally, each staff is assigned his/her own email through our own domain, yet there are a lot of clients who wish to have their staff use email IDs personalized according to their firm’s need. We allow it after risk assessment. 

Yes, We provide temporary hiring option. Our hiring patterns are flexible to suit your seasonal requirements. 

Yes. But first you should be sure whether you have enough workload to keep the team occupied. We usually recommend to take a baby step and hire 1 or 2 staff and if the requirement grows you are free to scale up the team size very quickly

Yes, in order to provide best quality service to our clients it is important to have well trained staff.  We have various modules of training which includes English communication, Soft skills, Corporate culture, Popular software and technology used in, etc. We continuously keep upgrading/adding training modules according to latest industry trends. 

People usually misunderstand remote staffing with outsourcing, whereas they are two different things. Outsourcing is good to carry out non-core, or one time services, while it could give inconsistent results in core business operations. On the other hand, having a remote staff saves from this risk as the work is always carried out in your supervision, which is a rarity in outsourced services 

Our staff are trained to work in diverse working styles but like any other employee even our staff have a learning curve. Once we get familiar with your work and working style, the time you would need to spend on us would drastically go down. We have seen a big learning curve in the first 3-6 months for many of our clients.

Yes, there is a free look in period that begins as we agree to work with each other. During this period you would get an idea of our capabilities and what we can do for you. This period is generally for 2 weeks and is complimentary. We can also extend this period if you do not get 100 % confidence over us and would need more time to decide.

Our internal HR and hiring process is very rigorous so that we qualify as best at the expectation of our clients.

1. We carefully screen the resumes of the applicants and conduct background/reference checks upon the shortlisted candidates.
2. This is followed by Technical and HR rounds of interviews.
3. There are other aptitude tests too which include typing speed & accuracy, English speaking & writing skills and technical test in relevant fields.

This is how we create our own candidate pool before we share the resumes with potential clients. Apart from that, we have a signed agreement with each candidate which assures long term association with us as well as pledge to keep office data confidential. 

Of course! We would be more than glad to be your hosts, and welcome you with our hospitality. We believe it is always better to see to believe. By visiting us, you not just see the whole infrastructure and security setup, but also get to know how things actually work at our office.